Complaints Policy

COMPLAINTS, ENQUIRIES AND FEEDBACK

Greenleaf Renewables views each complaint, enquiry, and piece of feedback received as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction.

We will acknowledge receipt of your complaint within one business day and aim to resolve your complaint within five business days. If we cannot resolve your complaint within five business days (i.e. for some complex complaints), we will keep you informed of the progress being made with handling your complaint and will provide you with a revised timeframe for resolving your complaint. 

If you have a complaint, enquiry, or piece of feedback, you can contact us by:

Phone: To make a complaint or enquiry over the phone, you can call Greenleaf’s toll-free hotline on 1800 719 675

Email: To make a complaint or enquiry online, please email: [email protected]

Mail: Address your complaint or enquiry to:

Greenleaf Renewables
PO Box 8180
Kooyong
Victoria 3144 Australia